Shipping Policy

ORDERING AND SHIPPING PROCESS AT Hazel & Willow

At Hazel & Willow, we aim to offer you a simple, transparent and smooth shopping experience. From placing your order to its delivery to your door, we want you to feel informed and looked after. Below is a clear overview of how your order is processed, dispatched and delivered.

HOW TO PLACE AN ORDER

Ordering at Hazel & Willow is simple and intuitive. Here’s how it works:

1. CHOOSE YOUR PRODUCT

Visit the product page and add the items you want to your basket. Before clicking “Add to basket”, make sure you’ve selected the right size, colour or option.

2. REVIEW YOUR ORDER

Once the items are in your basket, click “Continue to checkout”. Enter your delivery and contact details carefully to avoid any processing or delivery issues.

3. CHOOSE YOUR DELIVERY AND PAYMENT METHODS

After entering your address, you’ll be asked to choose your preferred delivery and payment methods. All payment methods are protected with SSL encryption to ensure your security.

We accept:

Credit cards (Visa, Mastercard, Maestro, American Express)
Apple Pay
Google Pay
Shop Pay

4. COMPLETE YOUR ORDER

Click “Complete order” to go to the payment page and follow the instructions to complete your purchase. If you have any problems, our customer service team is ready to help.

ORDER PROCESSING TIME

Orders are usually processed within 24 hours on working days. Orders placed on Friday evening or at the weekend may be processed on the next working day.

Once your order has been dispatched, you’ll receive a confirmation email with a tracking number so you can track the delivery status.

SHIPPING AND DELIVERY TIME

Processed orders are dispatched immediately. The average delivery time is 9 to 13 working days, depending on your location and the logistics routes of our international distribution centres.

You can track your order at any time on our order tracking page.

FREE DELIVERY ON ALL ORDERS

At Hazel & Willow, delivery is always free, with no minimum order value. Whatever is in your basket, you’ll never pay extra for delivery.

CUSTOMER SERVICE

Have questions or need help? Contact our customer service team at: support@hazel-willow.com

We’re always ready to make sure you get the help you need as quickly as possible.